SUPPORT

Troubleshooting without an account or backend.

Beacon Fieldbook works entirely on the device, so most support steps are local and reversible.

The app starts empty after reinstalling. Why?

Backup and device transfer are disabled. Uninstalling removes the private note, checklist state, and studio choices. This is intentional.

Why is there no login or sync?

The app is designed for offline adult learning. It has no account, server, network permission, or cloud sync.

How do I erase my note?

Open the Field Satchel, choose Private Field Notes, and use Clear note. Reset all local data also removes checklist and studio choices. Android's Clear storage and uninstall controls erase app-private data.

Can I send a safeguarding report through the app?

No. The app has no form, message, email, call, or backend. Use the responsible organization's authorized route and local emergency services when danger is immediate.

Does the app accept donations or grant applications?

No. It has no payment, donation, eligibility, application, upload, or submission feature.

How can I send privacy correspondence?

Use the postal privacy contact below and include Beacon Fieldbook plus a concise description when appropriate. Do not use postal mail for urgent or safeguarding matters.

POSTAL PRIVACY CONTACT

Light on the Hill Charities, Inc.

2126 WOLBERT TRL
MARIETTA, GA 30062

Do not mail urgent, medical, safeguarding, or emergency reports. Use the appropriate local and organizational channels.